Do you set up merchant accounts?
No. This house is not a merchant services provider, does not place merchant accounts, and takes no residual on anyone’s processing. You open the account yourself, in your own name, directly with the processor, and we build everything on top of it. An agency that arranges your processing is holding the account the money lands in, which is the single worst thing to have to ask someone else for.
Which processors do you work with?
Stripe by default, because it is what we have shipped and what most of these builds need. If you already run something else and it works, the usual answer is to build on it rather than move you, and we will say so. Migration is worth doing when the current processor is actually costing you something specific, not because we prefer a different dashboard.
Who holds the money?
You do. Funds settle from your processor account to your bank account and never pass through us at any point. We have no access to your balance and no ability to move it. If you end the relationship, payouts are unaffected, because nothing about them was ever routed through this house.
What happens to PCI compliance?
A hosted or processor-hosted checkout keeps card numbers off your servers entirely, which normally puts you in the lightest self-assessment category rather than a full audit. We will tell you plainly which one applies to your setup. If a build genuinely needs card data to touch your own infrastructure, that is a much larger compliance commitment and we will say so before you spend anything, not after.
Can you help me get a merchant account activated?
Yes, as help rather than as a broker. We will sit with you while you open it, tell you what the application is actually asking for, and stay with it until a first live transaction goes through. The account is opened by you, in your name. Approval is the processor’s decision and not something anyone can promise you or influence on your behalf, so treat a guarantee of approval as a reason to walk away.
What do card payments actually cost?
The number that matters is the effective rate, which is total fees divided by total volume over a real month, and it is almost never the rate you were quoted. A flat rate bundles interchange, the card network’s assessment and the processor’s margin into one figure, which is simple and usually costs more as volume grows. An interchange-plus arrangement shows you the three separately. We will work the effective rate out from your existing statements before anyone recommends changing anything.
Can I pass the card fee on to the customer?
Sometimes, and the rules are stricter than most people are told. Card networks treat a surcharge on credit as a distinct thing from a discount for cash, they cap it, they require disclosure at the point the customer decides, and they require you to notify the network beforehand. Debit is treated differently again. State law also bears on it and has changed in several states. Confirm the current position with your own processor and, where the money is material, your own advisor. We will build whichever model you land on correctly, and we will not tell you it is free money, because the chargeback and goodwill cost is real.
What happens when a customer disputes a charge?
The processor pulls the money back and asks you for evidence, usually on a short clock. Almost all of that fight is won or lost by what your system recorded at the time: what was authorised, what was captured, what the customer agreed to, and when. Most shops lose disputes they should win because nobody stored the authorisation or the acceptance. Building that record in from the start costs very little; reconstructing it afterwards is usually impossible.
We already take cards on a terminal in the shop. Does this replace it?
Usually not, and replacing a working terminal is rarely where the money is. The common problem is that the counter and the website are two separate payment systems that never agree, so somebody reconciles them by hand every month and deposits get matched to jobs by memory. Making those two agree is normally worth more than changing either one.
How long does a payment build take?
A straightforward checkout on an existing site is usually days rather than weeks. Subscriptions, stored cards, deposits against jobs, or making a counter system and an online system reconcile are longer, because the work is in the failure cases rather than the happy path. We will tell you which of the two you are asking for before you commit to anything.
Can you fix a checkout somebody else built?
Often, and it is a common way this starts. The usual findings are the same few things: a webhook that is not signature-verified, no retry or logging so silent failures are invisible, and tax or shipping calculated in two places that disagree. We will tell you what is actually wrong before proposing a rebuild.