Automations / 03
Techs are under cars, the front desk is with a customer, and the caller does not leave a voicemail. They call the next shop. Missed call text-back texts them back within about a minute and hands the conversation to a person once it is real.
$500 per month
Built to orderShops where the phone rings while everyone is under a car
The problem
A body shop misses calls all day. Techs are on the floor, the front desk is with a customer, and the caller does not leave a voicemail. They call the next shop instead.
What it does
EvidenceThe telephony underneath it is already live here: this house runs its own numbers and its own call routing on infrastructure it owns. The product logic is built per client on top of that.
Questions
A text from your shop within about a minute of the missed call, asking what they need and offering times. Once they reply with a real job, a person takes over.
Not normally. Unanswered calls are forwarded on to a line that sends the text, so customers keep calling the number they already have. The exact setup depends on your carrier and is settled before anything is built.
Yes, and that is when most calls are missed. It works evenings and weekends the same as during the day.
$500 per month. There is no rebuild and no minimum term: keep it while it pays for itself and stop when it does not.
The telephony underneath it is already live here: this house runs its own numbers and its own call routing on infrastructure it owns. The product logic is built per client on top of that.