Review defense
We read every review on your Google Business Profile against the policy Google actually enforces, build the case on the ones that break it, file them through Google's own channels, and track each one to a decision.
What you get
Why this way
Most owners who want a review gone report it once from their phone, pick a reason, hear nothing for a week, and give up. The review stays because nobody made the case. Google is not judging whether the review is fair. It is judging whether the review breaks a specific written policy, and a report that does not name one and show it is easy to dismiss.
So the work is the case, not the click. Which category applies, quoted from Google's policy. What in the review or the account points to it. Whether there was ever a customer by that name on that date. The difference between "this is unfair" and "this reviewer has never been a customer and works for the shop across the road" is the difference between a report that gets dismissed and one that does not.
And some reviews are not coming down, because they are honest. A real customer who had a bad experience is allowed to say so, and trying to remove that review wastes the one appeal and, done the wrong way, is illegal. That review gets the best public reply you can write, because the next customer reads your reply more carefully than the complaint.
Our own profile first
Corsa Automotive, the Orlando shop behind this house, carries over 300 Google reviews and every one has a reply from the business. We have run Google's reporting and appeal process on that profile ourselves, and on a retail client's profile. The review request flow described on this page is the one the shop runs on every finished job.
See the Corsa Automotive build ↗Locally
The strongest evidence that a review is fake is usually local and boring: there was no job on that date, nobody by that name is in the shop system, the reviewer leaves five stars for the competitor two miles away. Finding that means sitting with your records, not running a script against a listing from another state.
We work with owner-operated businesses in Orange and Seminole counties, close enough to go through the job history with you in an afternoon. That is where the case for a report actually comes from.
Questions
No, and you should walk away from anyone who does. Only Google removes a review, and only when it breaks Google's content policy. What we control is whether every reportable review is identified, documented and filed properly, with the appeal used where it applies. The status log shows you exactly what came of each one.
No. Google's own guidance says not to report a review just because you disagree with it, and we will not. An honest negative review gets a reply drafted for the next customer to read. If the audit finds a review is legitimate, the report says so.
Reviews that fall into its prohibited content categories. The ones that come up most on a small business profile are fake engagement (paid reviews, or one person posting from several accounts), conflicts of interest such as a competitor or a former employee, reviews about a different business, personal rants unrelated to the experience, harassment or hate speech, and reviews that publish someone's personal information or a phone number or link.
Google says a report is typically evaluated within several days. If it is rejected, you can make a one-time appeal of up to ten reviews from the Reviews Management Tool, and an escalated appeal gets its decision by email. The audit and the filing take us days, not weeks. The wait after that is Google's.
Never. Pressuring a reviewer with legal threats, intimidation or false accusations to take a review down is prohibited by the FTC's Consumer Review Rule, and it tends to produce a second, worse review. If a review is genuinely defamatory, that is a legal question for a lawyer, and we will say so rather than act like one.
Do not pay and do not reply to the demand. Google treats review extortion as its own category and has a dedicated way to report it from your Business Profile. Keep the messages, then report the reviews and the extortion attempt through Google. We can set up the reports and the evidence file with you.
No. Add us as a manager on your Business Profile, which you can remove at any time, and reports are filed under your profile. You keep the owner role. If you are not sure who holds owner access on your profile today, that is the first thing the audit checks.
No. Buying or writing reviews breaks Google's policy and FTC rules, and Google can restrict a profile that does it. What we build is a request flow so every real customer is asked, which is the only lasting way to outweigh a bad review.
Automations that pair with this
Related reading
Taking new work
Send what you have and what is not working. You will get a straight answer about whether this house is the right fit, including when it is not.